Automobile Dealership Service Department
The road to success today is paved with the same proven best practices that worked well for top dealerships for more then 3o years. Answer these questions below and rate yourself against Top Gun Dealers of today.
• Is your service retail labor mix at or above 70% customer paid labor?
• Bottom line net-net, using labor dollars only, at or above 20 percent of your total labor sales?
• Quality up-to-date service menus that are competitive for your market?
• Cost of labor 28 to 32 percent of total labor sales including ALL adjustments?
• Retail labor hours per repair order at or above 2.5 or 3.2 if you have a stand alone Quick Lube Center?
Note: Major market high-line single point dealers should operate at higher levels.
• Retail repair labor rate leads your market; market survey performed twice or more per year?
• Retail effective labor rate is within (10/14%) of your highest retail repair rate?
• Fixed coverage at or above 70 percent using the industry accepted calculation?
• Warranty and internal labor rates at or above your effective retail labor rate?
• CSI score consistently well above the your manufactures area average?
• Repair order cycle time low (less than 2 days) with no repair order older than 10 days?
• Facility utilization at or above 95% using the standard industry calculation?
If your mechanical service operation is currently meeting or exceeding many or all of these Top Gun Standards you are in the top 10 percent of dealers, consider just a small improvement in any key performance area can have a tremendous impact on your bottom line.
No matter what your current performance score, ADS will guide your service operation to the next level.
Free onsite detailed analysis of your fixed operation, just click the "Contact Us" link tab above or below.
This special offer ends December 31, 2010