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Your Service Advisor's see your customers more often than anyone in the dealership and without question have the greatest impact on
customer satisfaction and the greatest influence on the repurchase cycle of any of your dealership employees.
Why then do we hire people, most who have little or no formal sales training and somehow expect world class performance.
Making matters worse we lower the bar to meet their poor performance and reward them just to wonder why the job is just not getting done. Over time we lose good technicians, customers and struggle with a shortage of quality work in our shop leaving lots of money on the table every day!
"LIVE ON THE DRIVE" three modules with written material presented in a classroom setting at your dealership by an experienced service sales Top Gun; the concepts are then put into real world action on your service drive where each advisor is coached and evaluated.
Written recommendations including pay plan and performance reviews with a follow-up onsite review in 60 days; again with written
recommendations reviewing the goals set by your service sales team during the entire process. The focus is on sales but
the total customer service handling process is involved to get the most improvement in the shortest time with lasting positive change
you and your customers will notice. Putting "Service" back into the Service Department and more money on your bottom line!
Service sales training is the most important investment you can make in 2010!
Automotive Dealer Solutions is offering $1,000.00 discount to be LIVE ON YOUR DRIVE in 2010!
Plus an additional $1,000.00 - total savings of $2,000.00 - Offer ends 12/31/2010!
"Live on the Drive" is a trademark of ADS all rights reserved